Do I need a reservation?

**Reservations are required for Open Play until further notice. Thank you for understanding**

Once we hit capacity, entry cannot be guaranteed. Reservations are required for classes.

Can I arrive early to beat the line?

No, doors will not be open earlier than the listed time on your ticket. Please plan accordingly. 

How do I purchase tickets?

Please refer to our "Book Now" tab. Simply go to the day and time you would like to book, click "book now" and follow the prompts. All reservations must be made online. Waivers MUST be signed before children can enter the gym area. Anyone 0 months - 17 years needs a signed waiver to enter Ultimate Play Doylestown.

Can I get a refund if my child is sick?

We do not offer refunds, but we can give you a credit you can use for another play session whenever you'd like! Please email or call if your child will not be attending a session you reserved a spot for. Credits can only be given by staff member.

I plan to bring a child under 6 months old, do I need to purchase a ticket?

With the purchase of a sibling ticket, children under 6 months are free. However, we do require a completed waiver for all children in our facility. There will be an option at check-out for a free infant ticket after you add said child to your profile.

Can I bring a child over the posted age to help me supervise other children I have with me?

We have strict age ranges posted to help maintain a safe and manageable environment for our tiniest guests. No one under the age of 18 (unless a parent or guardian) is considered a supervising adult at Ultimate Play Doylestown. 

Children age 7 and older are welcome to enter Ultimate Play Doylestown with a signed waiver; however, they are not allowed to enter the play/gym area and must stay in the cafe are. Admission for children 7 and older is $5.50. Thank you for your understanding. 

Can I bring outside food?

Outside food is prohibited, with the exception of formula, breast milk, and water.  All nut products are always prohibited from entering Ultimate Play Doylestown.
 

Are snacks available for purchase?

Yes, we have a snack bar with food and drinks available for purchase. Items range from $1-$3.50.

We don't share pictures on socials, is that a deal breaker for entry?

Not at all. First, we only share stories we are tagged in on socials. If that doesn't work for you and your crew, we kindly ask that you let us know at the front desk at check in. We will put a tag next to your name, which specifies your crew as "no pictures". This lets us know not to share pictures on our stories for the session you attended. Please remind us every time at entry, in case our software changes or we experience a glitch, so we can maintain your privacy standards. 

Why do you close between sessions?

We take every step possible to ensure a clean, healthy, safe environment for you and your kiddos! We close for 30 minutes between sessions to sanitize and reset the cafe and gym areas. We appreciate everyone's understanding - thank you for helping to keep our space clean!

Can I bring my stroller?

Strollers are welcome, but they must be kept in the front reception area. Thank you for your understanding.

How many adults are allowed in?

One adult is allowed per child. We follow strict capacity limits to ensure the safety and comfort of all guests. Additional adults are $5.50.